SMS Terms & Privacy Policy
NKOL LLC provides SMS messaging solely to support existing customers with IT service and technical support requests.
Types of SMS Messages
Customers may receive one-to-one SMS messages related to:
- IT service and support requests
- Clarification of reported issues
- Follow up questions related to customer submitted service tickets
NKOL LLC does not send marketing or promotional messages via SMS.
Message Frequency
Message frequency varies based on the nature and duration of the active IT service request.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Opt In
Customers opt in to SMS messaging by:
- Providing a mobile phone number when submitting a service request
- Requesting support via phone or email
- Initiating an SMS conversation with NKOL LLC
Consent is limited to service related communications only.
Opt Out
You may opt out of SMS messages at any time by replying STOP.
Once you opt out, you will no longer receive SMS messages from that number unless you re-initiate contact.
Help
For assistance with SMS communications or IT service requests:
- Reply HELP
- Email [email protected]
- Call 859 372 0940
Privacy and Data Use
NKOL LLC respects your privacy. Mobile phone numbers collected for SMS communication are used only for customer service and technical support purposes. Phone numbers are not sold, shared, or used for marketing or promotional messaging.
SMS conversations may be logged for support documentation, quality assurance, security, and compliance purposes. NKOL LLC implements reasonable administrative and technical safeguards to protect customer information.